How customers opt in to text messages from QMaster

What we send

Service messages only, from +1 929 499-2199:

• one-time login codes, sent only when you ask for one;
• confirmations of your orders and scheduled visits;
• the time your technician is expected to arrive;
• replies from the service company in your order chat.

We do not send marketing text messages. Every message names QMaster and can be stopped by replying STOP.

Step 1. Order messages: a checkbox on the Register screen

When you create an account in the QMaster app, the Register screen shows a separate block “Order and points messages” below the form. The checkbox is not checked when the screen opens and is not required to register. Its text reads:

I agree to receive text messages from QMaster LLC about points earned and redeemed, order and payment confirmations, and the security of my account. These are not marketing messages.

Under the checkbox the app shows:

• Messages are sent by QMaster LLC (qmasterclub.com).
• Frequency depends on your orders: messages are sent as things happen, typically a few per order.
• Message and data rates may apply. They are charged by your mobile carrier, not by QMaster LLC.
• Reply STOP to any message to unsubscribe. Reply HELP for help.

Consent is not required. Without it you still get the service and the points — we tell you the same things in the app or by phone.

Next to the block are two links: “SMS Terms” and “Privacy Policy”. You tick the checkbox yourself and tap “Register”. If you tick it, the first message you receive is:

QMaster LLC: you are subscribed to order and points messages. Frequency depends on your orders. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help.

Step 2. Login codes: tapping “Send code”

To confirm your phone number, the “Finish signing up” screen asks for your number. Under the phone field it reads:

By tapping “Send code” you agree to receive a one-time code from QMaster LLC at the number you entered. This is not marketing. Reply STOP to unsubscribe.

The code is only for signing in. It does not subscribe you to order messages or to marketing — those are asked for separately.

There is no checkbox here: you enter your own number and tap “Send code”, and that tap is your consent. One code is sent per request, and only to the number you entered.

Customers without the app

• At the door: after you sign the service agreement on the technician’s device (QMaster Pro app), a separate screen offers the same “Order and points messages” checkbox with the same text. It is not checked and not required; the technician hands you the device and you decide.
• By phone: when you call a service company and our voice assistant takes your repair request, it asks separately whether it may text you a confirmation, says that message and data rates may apply and that you can reply STOP, and records consent only on a clear “yes”.

Every consent is stored with its date, the exact text shown or read to you, and its version.

The consent screen

What the Register screen shows, reproduced from the app:

Message frequency

• Login codes: one message per request.
• Order messages: recurring, typically 2 to 6 messages per order, sent as things happen.

Msg & data rates may apply. They are charged by your mobile carrier, not by us.

Consent is not a condition of purchase. You can use the app, place orders and earn points without agreeing to text messages.

We do not sell, rent or share mobile opt-in data or consent with third parties.

STOP and HELP

Reply STOP (or END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL) to any message to stop all messages. You receive one final message:

QMaster: you are unsubscribed and will receive no more messages. Reply START to resubscribe.

Reply START to resubscribe:

QMaster: you are resubscribed. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to unsubscribe.

Reply HELP for help:

QMaster: for help email [email protected] or call +1 929 499-2199. Reply STOP to opt out.

Documents

• SMS Terms and Conditions
• Privacy Policy
• Terms of Service

QMaster LLC, 1820 Avenue M #814, Brooklyn, NY 11230
[email protected] · +1 929 499-2199