SMS Terms and Conditions

1. What messages we send

We send service messages only, and only to customers who agreed to receive them. We do not send marketing or promotional text messages.

• Login codes. A one-time code, sent only at the moment you ask for one: when you create an account, sign in or confirm your phone number. We never send a code you did not request.
• Order notifications. Confirmation of a scheduled visit, the technician’s expected arrival time, payment and loyalty points confirmations, and notices about the security of your account; after a call with a company’s voice assistant, one confirmation of the request — only if you say “yes” when the assistant asks.
• Replies about your order. When the service company answers you in the order chat in the QMaster app, we may let you know by text.

2. How you give consent

You opt in inside the QMaster app; there is no web form. The exact wording you see is quoted below; the same text, with its date and version, is saved in our consent records.

• Login codes. There is no box to check: you asked for the code yourself, and tapping "Send code" is your consent. The notice under the “Send code” button reads: By tapping “Send code” you agree to receive a one-time code from QMaster LLC at the number you entered. This is not marketing. Reply STOP to unsubscribe.
• Order messages. A checkbox of its own on the registration screen, never pre-checked and not required. Its text reads: I agree to receive text messages from QMaster LLC about points earned and redeemed, order and payment confirmations, and the security of my account. These are not marketing messages.
• Without the app. The same unchecked checkbox may be offered on the technician’s QMaster Pro device after you sign the service agreement, or the voice assistant asks on a call whether you agree to a confirmation text. Only a clear “yes” is recorded.

3. Consent is not required to buy anything

Your consent to receive text messages is not a condition of purchasing any goods or services. You can use the service, place orders and take part in the loyalty program without agreeing to receive text messages. In that case we contact you by phone call, email or push notification instead.

4. Message frequency

Message frequency varies and depends on your orders. Login codes: one message per request. Order notifications and replies: recurring, typically 2 to 6 messages per order, sent as things happen.

5. Message and data rates

Msg & data rates may apply. These are charged by your mobile carrier, not by us. Check your mobile plan for details.

6. How to stop messages

Reply STOP to any message to stop receiving text messages. The words STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work the same way. You will receive one final message confirming it, and we will send no further texts to that number:

QMaster: you are unsubscribed and will receive no more messages. Reply START to resubscribe.

Replying STOP stops all QMaster text messages to that number, including login codes. Reply START to resubscribe; you will receive:

QMaster: you are resubscribed. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to unsubscribe.

7. How to get help

Reply HELP (or INFO) to any message. You will receive:

QMaster: for help email [email protected] or call +1 929 499-2199. Reply STOP to opt out.

You can also contact us at [email protected] or +1 929 499-2199.

8. Sample messages

• QMaster: your verification code is 482913. It expires in 10 minutes. Reply STOP to unsubscribe, HELP for help.
• QMaster: your visit with Brooklyn Appliance Repair is confirmed for Oct 3, 2:00-4:00 PM. Order JF-2026-00318. Reply STOP to unsubscribe.
• QMaster: your technician Alex from Brooklyn Appliance Repair is on the way and should arrive around 2:40 PM. Reply STOP to unsubscribe.
• QMaster: Brooklyn Appliance Repair replied about order JF-2026-00318: "We will bring the part tomorrow". Answer in the QMaster app. Reply STOP to unsubscribe.
• QMaster LLC: you are subscribed to order and points messages. Frequency depends on your orders. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help.

9. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

10. Privacy

We do not sell, rent or share mobile opt-in data or consent with third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Mobile numbers and SMS opt-in consent are not shared with or sold to third parties or affiliates for marketing or promotional purposes.

Your number is passed only to the messaging provider that delivers these messages on our behalf, and only to the extent needed to deliver them. See our Privacy Policy for details.

11. Contact

QMaster LLC, a New York limited liability company

1820 Avenue M #814, Brooklyn, NY 11230

[email protected] · +1 929 499-2199

qmasterclub.com