SMS Terms and Conditions

1. What messages we send

We run three separate text message programs. You agree to each one separately, each has its own frequency, and each can be stopped on its own.

• Login codes (one-time passcodes). A six-digit code, sent only at the moment you ask for one: when you create an account, when you sign in, or when you confirm your phone number. We never send a code you did not request. Frequency: one message per request.
• Order and account messages (transactional). Confirmation of a scheduled visit, a technician on the way, an estimate ready for your review, payment receipts, and points earned, redeemed or about to expire. Frequency: recurring, a few messages per order — typically 2 to 6 — sent as things happen.
• Offers and news (marketing). Discounts, seasonal offers and news from the company you joined. Sent only if you ticked the separate marketing checkbox; it is never ticked for you. Frequency: recurring, no more than 10 messages per month per number.

2. How you give consent

There is no single "SMS consent". We ask separately for each kind of message, and agreeing to one never signs you up for another. The exact wording you see in the application is quoted below; the same text, with its date and version, is saved in our consent records.

• Login codes. There is no box to check: you asked for the code yourself, and tapping "Send code" is your consent. The notice under the phone field reads: By tapping “Send code” you agree to receive a one-time code from QMaster LLC at the number you entered. This is not marketing. Reply STOP to unsubscribe.
• Order and points messages. A checkbox of its own, never pre-checked and not required. Its text reads: I agree to receive text messages from QMaster LLC about points earned and redeemed, order and payment confirmations, and the security of my account. These are not marketing messages.
• Offers and news. A second checkbox of its own, never pre-checked, not required and separate from the first one. Its text reads: I agree to receive automated recurring marketing text messages from QMaster LLC about offers and news at the number I have given, including messages sent by an automatic telephone dialing system.

3. Consent is not required to buy anything

Your consent to receive text messages is not a condition of purchasing any goods or services. You can use the service, place orders and take part in the loyalty program without agreeing to receive text messages. In that case we contact you by phone call, email or push notification instead.

4. Message frequency

Each program has its own frequency, because your consent to each one is separate:

• Login codes: one message per request. A code is sent only when you ask for one.
• Order and account messages: recurring, typically 2 to 6 messages per order, sent as things happen.
• Offers and news: recurring, no more than 10 messages per month per number. The limit is enforced by our system — a message over the limit is not sent.

5. Message and data rates

Msg & data rates may apply. These are charged by your mobile carrier, not by us. Check your mobile plan for details.

6. How to stop messages

Reply STOP to any message to stop receiving text messages. The words END, QUIT, CANCEL and UNSUBSCRIBE work the same way. You will receive one final message confirming that you have been unsubscribed, and we will send no further texts to that number.

Replying STOP stops all QMaster text messages to that number, including login codes — mobile carriers apply the block to the whole number, not to a single program. If you want to keep your login codes and only stop the offers, turn that one program off in the application instead.

Reply START to resume messages. You can also change your notification settings in the application at any time.

7. How to get help

Reply HELP to any message for assistance, or contact us at [email protected] or +1 929 703-7117.

8. Sample messages

• QMaster: your verification code is 482913. It expires in 10 minutes. Reply STOP to unsubscribe, HELP for help.
• QMaster: your technician is on the way and will arrive between 2:00 PM and 4:00 PM. Reply STOP to unsubscribe.
• QMaster: you earned 24 points for order JF-2026-00318. Balance: 112 points. Reply STOP to unsubscribe.
• QMaster LLC: you are subscribed to order and points messages. Frequency depends on your orders. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help.
• QMaster LLC: you are subscribed to offers and news, up to 10 msgs/month. Msg&data rates may apply. Reply STOP to unsubscribe, HELP for help.

9. Carriers

Mobile carriers are not liable for delayed or undelivered messages.

10. Privacy

We do not sell, rent or share mobile opt-in data or consent with third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Your number is passed only to the messaging provider that delivers these messages on our behalf, and only to the extent needed to deliver them. See our Privacy Policy for details.

11. Contact

QMaster LLC, a New York limited liability company

1820 Avenue M #814, Brooklyn, NY 11230

[email protected] · +1 929 703-7117

qmasterclub.com